Refund

Tiny Desk Band (tinydeskband.com) sells one-time credit packs, not a subscription. This page is the refund rule for those packs. Email hello@tinydeskband.com with your Stripe receipt or the date and amount of the purchase.

Unused packs — 7 days

Unused packs may be refunded within 7 days of purchase if no credits from that pack were spent on a video. After a video is generated, the credits it used are not refunded as cash. After 7 days, unused credits stay on the account and are not refunded as cash.

Failed technical runs — credits returned

If a job fails for a technical reason (the run does not produce a playable MP4), we return the credits that video cost to your account automatically, to spend on a later Solo Cast or Full Band generate. We do not invent a second cash refund on top of the returned credits unless the payment itself is also in dispute under the payment-issue rule below.

Payment issues — contact within 24 hours

If checkout charged you but the pack did not appear, charged twice, or shows the wrong amount, contact hello@tinydeskband.com within 24 hours of the charge. Include the Stripe receipt email. Late payment-issue reports are harder to match to a charge; we still read them, but the 24-hour window is the rule we can act on quickly.

Taste is not refundable

Results you simply dislike — face, staging, or soundtrack taste — are not refundable. The clip specs are 15 seconds, 720p, 9:16, with sound. A finished file that matches those specs is a delivered video even if you would have cast the scene differently.

How to ask

Email hello@tinydeskband.com from the address on the account. Say whether you want an unused-pack cash refund (7-day window, no generates), a failed-run video-count return, or a payment-issue review (within 24 hours). We do not publish user counts or average handle times on this page.